Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Gloucester | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Gloucester collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Gloucester is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Gloucester and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following types of personal data:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and other clinically relevant information provided during your consultation
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist-led consultation process
To dispense and arrange delivery of approved medications — orders are dispatched within 1 working day of pharmacist approval
To maintain accurate medical and dispensing records as required by law and GPhC standards
To communicate with you about your treatment, orders, and any clinical follow-up
To process payments securely
To comply with our legal and regulatory obligations as a registered pharmacy

Our lawful bases for processing include the performance of a contract, legal obligation, and the provision of healthcare (Article 9(2)(h) UK GDPR) for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies may collect technical information such as your IP address, browser type, and pages visited. We use strictly necessary cookies to ensure the website functions correctly, and analytical cookies to monitor site performance.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery partners: To fulfil and dispatch your medication orders
Payment processors: To handle transactions securely
IT and platform providers: Who support the operation of our website and clinical systems
Regulatory bodies: Such as the GPhC or NHS, where required by law or professional obligation
Healthcare professionals: Where clinically appropriate or with your consent

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years following your last interaction with us, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All health data is encrypted and stored securely. Access is restricted to authorised staff only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your data is being handled, please contact us:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.